1. INTRODUCTION
24ieye is committed to build a sense of trustworthiness with our clients. An important part of this relationship is our commitment towards providing an effective brand monitoring strategy to manage the reputation of your brand. We make it a high priority to ensure the privacy and confidentiality of any personal information that you provide us.
By using this website https://www.24ieye.com/ and our planning resources you are accepting the privacy practices described below. This page informs you of our policies and procedures regarding the collection, use and disclosure of personal information we receive from users We use your Personal Information only for providing and improving the site. By using the https://www.24ieye.com you agree to the collection and use of information in accordance with this policy.
Last updated: 15 December 2024
2. INFORMATION COLLECTION AND USE WHILE USING OUR SITE
We may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally, identifiable information may include, but is not limited to your name.
Like many site operators, we collect certain information about your equipment, browsing actions, and patterns, including:
- Details of your visits to our website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.
- Information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
- The information we collect automatically is statistical data and does not include personal information. It helps us to improve our website and to deliver a better and more personalized service.
- We may use your Personal Information to contact you with newsletters, marketing, or promotional materials
3. COOKIES
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive. Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
4. HOW WE PROTECT YOUR INFORMATION
Our goal is to ensure that our clients feel confident using this website, regarding the services offered by us and regarding the protection of the information we collect from you. While no website is completely secure, we have implemented the best administrative, electronic, and physical security measures available to us in order to protect the sensitive information that you provide us with.
We have enacted the best Security software to encrypt your information while transmitting your personal information within our system and to other necessary users of such information. We also employ firewalls and intrusion detection systems to prevent any breakdowns in the security of this site or any unauthorized access to your information.
5. HOW WE USE YOUR INFORMATION
At 24ieye, we collect information to provide and enhance our services. This data helps with account setup, personalization, and communication. We use billing, service plan details, and business data to manage your account. To facilitate your use of our services, we process content, social profile information, and messaging data. Lastly, logs, usage data, and support details ensure security and improve our offerings.
Types of Information We Collect and How We Use It?
Account Information
Contact and Profile Details
Examples: Name, email address, organization name, address, language preferences, time zone, profile image (if provided), preferred types of communication.
Purpose: Used to create your account and authenticate you for our services. We also use this information for communications, including service updates, surveys, and event announcements.
Social Network Profile Information
Examples: Facebook username.
Purpose: Enables account creation or user authentication if you choose to log in via social media.
Billing, Plan, and Business Information
Examples: Credit card number, organization name.
Purpose: Supports payment and provisioning of services, as well as personalized communications.
Content
Content on Our Services
Examples: Posts, comments, images, messages, and AI-generated prompts and outputs (such as chatbot responses).
Purpose: Facilitates the sharing and visibility of content on 24ieye and supports content curation by users.
Chat and Conversational Data
Examples: Messages involving inquiries, such as an individual asking about an order.
Purpose: Enables our chatbot services to assist with your inquiries.
Social Media and Messaging Metadata
Examples: Number of social media followers, number of posts.
Purpose: Used to compile analytics, insights, and measurement reports.
Logs, Usage, and Support Data
Log Data and General Location
Examples: IP address, browser type, device information, date and time of login.
Purpose: Manages performance, security, and compliance of 24ieye services.
User Settings
Examples: Location and language preferences.
Purpose: Enables location-based features and helps personalize our services based on your preferences.
Usage, Session, and Analytics Data
Examples: Frequency of login, access to different areas of the services.
Purpose: Identifies potential issues and helps us understand how you interact with our services to improve them.
Customer Support Data
Examples: Questions, issues, and general feedback.
Purpose: Used to resolve any issues and enhance the quality of our services based on your feedback.
We may use your information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. However, you can opt out of targeted advertising by contacting us using the information provided in the “Contact Us” section. We are committed to maintaining your privacy and optimizing your experience with 24ieye.
6. APPROACH TO THIRD-PARTY SERVICES
- Social Networks’ Privacy Policies
- Your use of social networks, including Meta (Facebook, Instagram), X, LinkedIn, and other platforms are governed by their individual privacy policies and terms, which may differ from our practices.
- It is essential to comply with the privacy policies and terms of each Social Network when engaging with their services. We strongly encourage you to review these policies, as 24ieye does not control or take responsibility for the data practices of these platforms.
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Google API Services and Third-Party Integrations
- To enhance our Services, 24ieye may leverage Google API Services, including YouTube API Services, Google My Business (“Google Reviews”), and Google Analytics, to collect data.
- We operate under our Privacy Policy, while Google API Services follow their own privacy standards. We recommend you review Google’s App privacy policy to understand how they collect and handle your data.
By integrating with these external services, we aim to provide you with a more comprehensive experience on 24ieye, while respecting the specific privacy and data usage standards of each platform.
7. DATA SHARING AND DISCLOSURE
We may share your information in the following situations:
Employees and Authorized Contractors
- Access is limited to those who need it for their job roles, such as customer support, marketing, or security.
- All employees and contractors are obligated to protect your information’s confidentiality.
Service Providers, Resellers, and Partners
- Authorized service providers help with marketing, communication, database management, professional services, and payment processing.
- Our AI services may use automated methods for content generation, insights, and automation.
- When you buy third-party services through our partners, your information is shared as needed to facilitate those services.
- Service providers agree to confidentiality and security obligations consistent with our Privacy Policy.
Marketing Events and Sponsors
- We may participate in events with sponsors and may facilitate information collection for their independent marketing purposes, with your consent.
Customer Organizations
- If your employer has purchased services on your behalf, we may share your usage information to help manage service use.
Affiliates and Successors
- Information may be shared among 24ieye affiliates for service provision and business purposes.
- In the event of mergers, acquisitions, or asset sales, we’ll ensure new entities comply with our Privacy Policy.
Government and Legal Compliance
- We may disclose information to comply with legal requirements or protect our rights, including responses to court orders, investigations, or legal claims.
- If legally possible, we’ll attempt to notify you of government data requests.
Security and Safety
- We may disclose information to prevent illegal activities, fraud, or threats to safety.
- Information may also be shared to address abuse of our services, such as spamming or denial-of-service attacks.
Professional Advisors
- Professional advisors, like lawyers and accountants, may access your information as needed for regulatory or financial audits and reviews. We do not sell or rent your personal information to third parties.
8. DATA SECURITY – HOW WE SAFEGUARD YOUR INFORMATION?
We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Security Training
- Employees receive training on security and privacy to protect your information.
Access Controls
- Access to information is restricted to those who need it for their roles, such as customer support.
- Authorized individuals are bound by confidentiality obligations.
Data Encryption
- Data is encrypted both in transit and at rest, where applicable, to maintain privacy.
Service Provider Security
- Regular security and privacy reviews are conducted for service providers, who must meet our strict standards.
- Data protection agreements are established with all service providers.
Payment Security
- All payment data is fully encrypted and managed only by PCI-certified organizations
9. YOUR DATA PROTECTION RIGHTS
Depending on your location, you may have certain rights regarding your personal information, such as:
- The right to access, update, or delete your information
- The right to rectification
- The right to object to processing
- The right of restriction
- The right to data portability
- The right to withdraw consent
If you wish to exercise any of these rights, please contact us using the information provided in the “Contact Us” section.
10. CHILDREN’S PRIVACY
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.
11. CHANGES TO THIS PRIVACY POLICY
This Privacy Policy is effective as of 15 December 2024 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified
12. CONTACT US
If you have any questions about this Privacy Policy, please contact us:
– By email: info@24ieye.com
– By phone: +968-71924777
– By Address: Office 706-A, Floor 07 Jasmine Complex,
Al Hadiqa St, Al Khuwair Muscat, Oman
